Dispatch conditions

Shipments will be carried out by USPS (United States Postel Service) or UPS and DHL Worldwide Express, except as agreed otherwise, within 1-3 business days after receipt of payment, to the shipping address specified by the customer.

The dispatch of apparel and costumes will be carried out within 5 business days after receipt of payment to the shipping address specified by the customer.

In case that additional charges arise for due to false information concerning the shipping address or a wrong addressee, these costs have to be compensated by the customer, except the customer is not accountable for this misrepresentation.

Transit times depend on the mode of shipment chosen by the customer, and the stated delivery times. However due to customs handling in the particular country, delays may occur, for which is not responsible.

Thus, due to the length of customs handling, in rare cases delivery times of up to 8 weeks have to be considered with international shipments, therefore a delayed delivery arises not before the expiration of this deadline.